Being the industry leaders for fully automated or "unmanned" self storage facilities, it can be a change from what you’re used to. Just know we are still here to help when needed! As you arrive at the facilities you’ll notice there is typically no one on site. However, our Customer Care Team is available 71 hours each week for support over the phone or video calling.
We have a self-service kiosk inside the office at each location where you can do almost anything with your account, or move into a new unit if needed. Our kiosk has the option to submit a Work Order as well should you find an issue on site or with your unit!
Please note our standard turnaround time for Work Orders is approximately 3-5 business days, but we will always note the urgency and work as quickly as we can to resolve.Our Maintenance Team will frequent the facility to ensure everything is kept clean and secure for our customers. We also have state-of-the-art surveillance systems monitoring each facility 24/7 - including facial recognition and license plate recognition. Our dedicated Management Teams will report any suspicious activity found through surveillance.
All units are equipped with a DaVinci lock upon move-in. However, if you are considering a
secondary lock option (which we encourage for security), be sure to research locks that are
industry standard and not simple locks.
It is important that the correct lock is used to deter theft.
Gate codes are the first step to ensuring unwanted visitors are not able to access your unit. Choosing a code that is at least 5-digits in length, and are not repeated numbers or simple giveaways like your birth date.Make sure your code is recorded in a safe place and is not given out to anyone who is not listed on your account.
We understand that time can be limited and it is not always realistic to visit your storage unit during standard office hours which is why our facility is open for access 24/7 - 365 days a year! However, as a new tenant it is always best practice to visit your unit for the first time during the times our Call Center is open to ensure everything is as expected.
Our Customer Care Team is available:
We hold a standard to answer all calls under one minute of calling in or being on hold. We care about our customers which is why we try to be available to you by phone 71 hours a week!Please note we do observe most bank holidays but will be open the next day to assist as needed.
Choosing a location closest to you is always something to consider for ease of access to start with. But there are many different amenities available for different storage needs which should be considered.
Drive-Up units are best for easy access when unloading heavy items. Keep in mind that most drive-up units are not temperature controlled.
Temperature controlled (or in some cases Climate Controlled) units are typically indoors and may be on a second floor.
Lighting is an amenity for some units and/or covered parking spaces.
ADA will mark units that are wheelchair accessible.Don’t be afraid to click around on the filters when searching to see what works best for you!
Selecting your unit size can be time consuming and a bit stressful as you want to make sure it’s
the right size for storing everything you need.
A few things to consider when searching would be:
Filling your storage unit can sometimes feel like assembling a puzzle. Some items will fit just right
and fill the space appropriately, while others may feel like placing a square peg in a round hole!
Here are some of our best practices:
It is important to thoroughly read your lease agreement prior to moving in to know what you can
and cannot store inside your unit. Rules and regulations are put in place for some items solely to
protect you and other customers.
The following items which are not permitted inside a unit, but not limited to: